Teams at Rifa AI

Own the end-to-end release train for voice and chat AI agents across enterprise clients. Plan release cycles, manage dependencies, enforce evaluation gates, coordinate staged rollouts, and oversee client onboarding and migrations. Track risks, maintain program communications, drive go-live readiness, and improve release processes. The role requires technical fluency, cross-functional program leadership, strong written communication, and reliable overlap with US business hours.

Own the platform powering AI voice agents, including runtime orchestration, real-time voice infrastructure, enterprise security capabilities, evaluation, observability, and deployment systems. Build Kubernetes and ArgoCD infrastructure, CI/CD, monitoring, access controls, auditability, and reliable integrations. Lead incident response, improve agent performance through evaluation and feedback loops, and make architectural decisions from design through production operations.

Design and refine US English voices for AI agents handling regulated debt-collection calls. Responsibilities include shaping prosody and compliance delivery, editing voice configurations in a terminal and Git workflow, casting and directing voice actors, cleaning recordings, and developing evidence-based voice quality evaluations. The role requires strong American English judgment, speech recording and editing ability, comfort with TTS tools, and collaboration with enterprise clients.