Teams at Ribbon Communications

Processes and validates customer purchase orders, updates customer and order data, tracks order status, maintains Excel reports and databases, performs accuracy checks, follows established procedures and SLAs, and escalates discrepancies. Collaborates with Sales, Finance, and Logistics teams while providing operational and administrative support in a process-driven environment.

Develops processes, systems, and configuration recommendations supporting customer RFP responses and pre-sales activities. Applies advanced technical methods and research to solve complex problems, leads projects involving staffing, costs, technical direction, and evaluation, and contributes to long-range planning. Serves as a technical resource and potential in-house expert on emerging technologies, using advanced training, study, and experience.

Supports global service proposals, pricing, cost and margin analysis, price lists, quoting tools, and commercial model development for IP, optical, and software solutions. Collaborates with Sales, Solutions Engineering, Product Management, and partners to gather proposal information, improve quoting processes, track opportunities in Salesforce, and report on pricing and business trends.