Teams at Ribbon

Serve as first-line technical support for Ribbon's AI hiring platform: troubleshoot issues across the product, AI interviews, workflows, and integrations; partner with Product and Engineering to resolve technical problems; support onboarding and implementation; create internal and customer-facing documentation; identify recurring issues and share actionable feedback to improve the customer experience.

Lead customer implementations of Ribbon from onboarding to launch, configure integrations and interview flows, troubleshoot issues, map ATS data, collaborate with Product and Engineering, and optimize deployments to drive adoption.

Manage the full post-sale customer journey: onboard and launch customers, drive product adoption and measurable hiring outcomes, monitor account health, mitigate risks, support renewals and expansion, and collaborate with Sales and Product to improve customer experience.