Teams at Ribbon

Lead end-to-end customer success for enterprise accounts: onboard, drive adoption, secure renewals and expansion, build CS playbooks, partner with Product/Engineering, and own NRR and expansion quota while scaling processes and operations.

Manage the full post-sale customer journey: onboard and launch customers, drive product adoption and measurable hiring outcomes, monitor account health, mitigate risks, support renewals and expansion, and collaborate with Sales and Product to improve customer experience.

Build Ribbon's marketing function end-to-end to generate pipeline and category leadership for AI-powered interviewing. Lead demand generation, product marketing, content, events, customer marketing, and sales enablement while partnering with Sales, Product, Customer Success, and founders to drive growth and measurable revenue outcomes.