Teams at RethinkCare

Supports the Senior Product Manager in gathering requirements, maintaining product backlogs, coordinating engineering and QA activities, supporting Agile sprints, conducting user acceptance testing, preparing releases, and managing stakeholder communications. The role also investigates customer and billing workflow issues, documents product processes, and gradually assumes ownership of smaller features for a healthcare revenue cycle management platform.

Administers and improves Microsoft 365, identity, endpoint, security, network, and collaboration systems. Troubleshoots complex infrastructure issues, develops PowerShell automation, supports incident response and compliance activities, executes upgrades and recovery testing, maintains documentation, and serves as a senior escalation resource. The role also supports office technology, monitoring, vendor coordination, and 24x7 operational reliability.

Supports budgeting, forecasting, long-range planning, financial modeling, KPI analysis, monthly reporting, board materials, and strategic financial analysis. Partners with operational leaders to translate business drivers into financial outcomes, improves reporting and forecasting processes, and communicates recommendations to stakeholders. The role requires SaaS and recurring-revenue experience, strong Excel skills, and familiarity with private equity-backed businesses.