Teams at RethinkCare

Leads a software development team or product area, overseeing people management, coaching, delivery execution, quality, release readiness, operational support, and responsible AI-assisted development. Partners with Product, Operations, Support, Security, and customer-facing teams to translate roadmaps into delivery plans, improve engineering practices, manage technical debt, and maintain reliable SaaS products. Guides technical decisions, testing, security, modernization, incident response, and continuous improvement.

Manages strategic client relationships, satisfaction, retention, engagement, utilization, issue resolution, renewals, and account strategy. Partners with HR leaders, consultants, vendors, and internal teams to address client needs, interpret utilization trends, develop action plans, and communicate recommendations. Requires strong knowledge of healthcare and mental wellbeing markets, data analysis, executive communication, and independent management of complex client situations.

Leads and scales a SaaS customer support organization serving ABA providers. Oversees multichannel helpdesk operations, escalations, service levels, customer satisfaction, team development, analytics, knowledge management, and process improvement. Partners with Customer Success, Product, Engineering, and Implementation teams to improve adoption, reduce churn, resolve root causes, and implement AI-powered automation using Salesforce, Agentforce, Claude, chatbots, and self-service tools.