Teams at Retell AI

Own Retell AI’s security and compliance program, including SOC 2 Type II, HIPAA, and ISO 27001 audits; manage auditors, GRC tools, policies, vendor risk, training, security questionnaires, RFP responses, and the trust center. Partner with Engineering and Sales, support enterprise customer calls, monitor regulatory changes affecting voice AI, and build an audit-ready compliance program.

Lead frontend architecture and delivery for Retell AI’s voice platform. Build responsive React and TypeScript interfaces for agent configuration, dashboards, analytics, and monitoring. Partner with product, design, and backend engineering; improve performance, accessibility, reliability, and reusable component patterns. Provide technical leadership through code reviews, testing, mentoring, API design, and ownership of complex projects from concept through launch.

Provides technical onboarding and deployment support for enterprise customers using voice AI agents. Responsibilities include designing integrations, building conversational agents, debugging production issues across APIs, telephony, webhooks, and LLMs, analyzing logs and transcripts, resolving incidents, and translating customer feedback into product improvements. The role partners with Engineering, Product, Customer Success, customer developers, and telephony providers.