Teams at Resultant

Administer and improve client technology environments across Windows infrastructure, Microsoft cloud services, identity, endpoints, virtualization, networking, security, backup, and business applications. Investigate incidents, remediate vulnerabilities, monitor system health, automate administrative tasks with PowerShell, maintain documentation, and support change-management processes. The role requires client communication, project ownership, on-call participation, and hybrid work in Indianapolis.

Manage strategic relationships with SMB and mid-market clients in an MSP environment. Serve as trusted advisor and primary escalation point, develop technology roadmaps, oversee service quality and project delivery, support proposals and expansion sales, maintain CRM opportunities, and coordinate cross-functional technical teams. The remote role requires 10–15% client-site travel and periodic off-hours support availability.

Manages SMB and mid-market client relationships as a trusted advisor and primary escalation point. Develops technology roadmaps, oversees IT service delivery, supports projects, ensures operational quality, and identifies expansion opportunities. The role participates in proposals and sales, coordinates cross-functional teams, maintains CRM opportunities, and provides strategic guidance on client technology environments. This remote position requires approximately 10–15% travel and periodic off-hours support availability.