Teams at respond.io

Own and produce Knowledge Base content that reliably grounds AI features, then expand to product UX microcopy and GTM messaging. Use AI tools to create, structure, tag, and govern documentation for both humans and AI, partner with PMs and designers on UX writing, and lead launch communications across KB, in-app banners, email, and changelogs.

The Technical Customer Support Associate provides high-quality support for a SaaS product, addresses technical inquiries, empowers customers, and collaborates with cross-functional teams to enhance customer satisfaction.

Build and operate DevSecOps controls across code, CI/CD, cloud telemetry, and developer endpoints. Own SCA/SAST pipelines, GitHub hardening, SIEM detections, MDM/EDR tuning, pentest coordination, incident response, and automation to enforce security without slowing developer velocity.