Teams at respond.io

Guide new B2B SaaS customers through onboarding, including channel setup, AI Agent and automation configuration, and lead-handling workflows. Understand customer goals, translate pain points into measurable outcomes, resolve issues, monitor satisfaction and usage, and support retention and growth. Build relationships with international customers, provide product feedback, collaborate with Sales and Customer Success, and develop technical expertise in APIs, webhooks, integrations, and the Respond.io platform.

Guide new B2B SaaS customers through onboarding by understanding their goals, configuring messaging channels, AI Agents, and automations, and ensuring successful platform adoption. Manage customer issues, monitor satisfaction and usage, support retention and growth, and provide product feedback. Collaborate with Sales, Customer Success, and internal stakeholders while managing multiple international accounts across time zones.

Qualify APAC leads using the CHAMP framework, conduct high-volume calls, emails, and WhatsApp outreach, and book qualified meetings for Account Executives. Build personalized outreach campaigns, maintain accurate CRM records, articulate product value, generate outbound pipeline, deliver strong prospect experiences, and identify process improvements. The role requires B2B sales experience, strong English communication, Chinese fluency preferred, resilience, motivation, and a commitment to building a sales career.