Teams at ReSource Pro

Provides front-line customer service for insurance compliance clients through phone, email, and chat. Handles inquiries, completes regulatory compliance and client intake tasks, supports sales activities, documents processes accurately, deescalates concerns, and resolves customer issues while maintaining a service-focused, team-oriented approach.

Provides reception and administrative support for a Compliance office, including managing supplies, greeting visitors, answering calls, scanning client documents, handling mail and packages, and supporting Compliance initiatives. Requires strong communication, organization, customer service, teamwork, attention to detail, and proficiency in Microsoft Office.

Supports premium audit operations by assigning and monitoring audits, managing inventory, resolving workflow issues, coordinating with auditors, carriers, and internal teams, preparing performance reports, reviewing timesheets, and supporting compliance and process improvements. This part-time remote role requires strong organization, communication, problem-solving, and reporting skills.