Resolve Tech Solutions Benefits Overview

Manage organizational change across IT projects and operations, supporting agility transformation and continuous improvement. Responsibilities include stakeholder analysis, leadership alignment, communication and engagement planning, change impact analysis, training needs analysis, training development, change measurement, project timeline management, and risk mitigation. The role requires familiarity with Agile frameworks and strong communication, stakeholder engagement, and Microsoft Office skills.

Provides first-line technical support for Microsoft 365, account access, devices, and service requests. Troubleshoots Active Directory and Microsoft Entra ID issues, supports Microsoft 365 applications, manages incidents in ServiceNow, assists with Intune enrollments and mailbox permissions, documents procedures, communicates with end users, and escalates advanced compliance, access, and migration issues.

Develop and optimize enterprise ServiceNow platforms through scripting, configuration, integrations, automation, UI development, upgrades, and performance management. The role supports ITSM, ITOM, and ITAM modules; designs APIs and workflows; manages instances, cloning, archiving, and domain separation; conducts code reviews; partners with architects; and mentors junior developers.