Teams at Republic Services

Maintains and retains existing commercial and industrial waste-service customers through outbound and inbound communications. Renews contracts, responds to cancellations, supports pricing initiatives, documents customer activities in Salesforce, minimizes credits and rate restrictions, and cross-sells Republic Services products. Reviews retention performance and customer relationships with the Sales Manager.

Manages municipal sales strategy, contract renewals, retention, and new business for waste hauling and homeowner association accounts. Prospects and negotiates contracts, prepares RFP and bid responses, develops account plans, maintains municipal and government relationships, and coordinates with operations, pricing, and corporate development teams. Conducts client reviews, resolves service issues, monitors market activity, supports government affairs, manages CRM documentation, and may oversee waste infrastructure projects.

Leads global IAM operations, including access provisioning, deprovisioning, role and entitlement management, access certifications, identity lifecycle processes, audit responses, incident handling, risk mitigation, and SLA performance. Develops IAM policies and roadmaps, supports automation and continuous improvement, manages vendors and stakeholders, delivers training, reports executive metrics, and leads onshore and offshore IAM personnel.