Teams at Replit

Drive enterprise software sales through prospecting, product demonstrations, technical value communication, negotiation, closing, and customer expansion. Serve as the primary customer contact, maintain CRM and forecasting data, collaborate with product and engineering teams, gather customer feedback, and support adoption. The role focuses on Replit’s AI-powered developer platform and requires London-area availability with travel up to 25%.

Provides technical customer support for Replit users by resolving product issues, debugging bugs, offering technical guidance, triaging tickets, maintaining the knowledge base, communicating outages, and reporting issues to Engineering. The role also contributes to internal support tools and automation while meeting ticket volume and resolution targets. It is a full-time NYC weekend-shift position with in-office work on Mondays and Wednesdays.

Provide technical customer support through tickets, troubleshoot product issues and bugs, offer developer guidance, maintain the knowledge base, communicate outages, and escalate bugs to Engineering. The role requires efficient ticket triage, productivity tracking, strong communication, autonomous problem-solving, and collaboration with global support teams. It follows a Saturday-Wednesday schedule with in-office work on Mondays and Wednesdays in Foster City, California.