Teams at Renmoney

Responsible for operational reporting, contact center performance analysis, business intelligence dashboards, workforce forecasting, staffing plans, and management insights. The role consolidates and validates data, monitors KPIs, investigates performance gaps, automates reporting, supports capacity planning, and recommends workflow improvements across voice, email, live chat, and social media channels.

Supports transaction monitoring, suspicious activity reviews, preliminary fraud investigations, case documentation, reporting, trend analysis, compliance controls, and fraud prevention initiatives. Collaborates with Operations, Customer Service, Technology, and Risk teams while handling sensitive information confidentially.

Leads requirements gathering and translates business needs into functional and technical specifications. Analyzes systems and workflows, documents processes, APIs, integrations, and user stories, and develops solution proposals. Collaborates with Product, Engineering, Architecture, and QA teams throughout Agile delivery, identifying risks and dependencies, clarifying requirements, defining acceptance criteria, and supporting continuous process improvement.