Teams at RemotePass

Own the full customer lifecycle for US and Americas accounts, including onboarding, relationship management, account health, retention, renewals, expansion, and advocacy. Act as a strategic advisor, gather customer insights, resolve issues, and collaborate with Sales, Operations, Product, and Engineering to maximize customer value and growth. The role requires working US Eastern Time hours and managing multiple accounts in a fast-paced SaaS environment.

Manage a global portfolio of Employer of Record partners, ensuring SLA adherence, quality, and timely issue resolution. Lead performance reviews, escalations, contracts, pricing terms, renewals, and improvement plans. Build partnership management playbooks, trackers, reporting, onboarding handoffs, and documentation while collaborating with Payroll, Legal, Compliance, Finance, Customer Success, and Vendor Sourcing. The role offers a path toward building and leading a dedicated partnerships team.

Own complex global immigration and mobility cases across 150+ countries, including work permits, visas, renewals, status changes, compliance assessments, and escalations. Maintain immigration guidance and country requirements, manage external counsel and government relationships, mentor junior specialists, monitor risks and processing metrics, and improve mobility processes. Collaborate with Legal, HR, Payroll, Talent Acquisition, and lifecycle teams in a fully remote environment.