Remitly Product & Tech

Narla compares Remitly’s product to an iceberg. “One sees a small portion of what we do: an easy-to-use app. We hide the complexity of what it takes to provide a financial service with a simple customer experience.” Narla leads a team of product managers, engineers and designers who he describes as “language and tech stack agnostic.” “We choose tools that help us deliver the most value, move fast, provide a reliable service and make it easy for teams to operate,” Narla said. Those tools include Kotlin, React, Go, and open source and third-party platforms.

I was struck by the company's authentic, mission-oriented, and customer-centric culture. From my very first days of onboarding, I was encouraged to shadow customer support calls and understand firsthand their challenges and the impact our solutions have on their lives. It's a culture where the customer's voice isn't just heard- it's a central guide to our roadmaps and decision-making. Another defining aspect is the inclusivity and psychological safety prevalent throughout the company’s rituals and ways of working. In meetings, even with top leadership, there's a remarkable openness and respect for diverse viewpoints. Free-thinking and collaboration are fostered, making every individual feel valued and integral to the company's success.