Teams at Remarcable

Lead B2B SaaS customer onboarding from setup and configuration through training, implementation, and handoff to Customer Success. Deliver product demos, onboarding calls, webinars, and documentation; resolve setup questions; coordinate with Sales and Customer Success; gather customer feedback; and improve onboarding processes. The role is based in-office in Omaha, Nebraska, and supports construction-industry customers.

Manage internal IT infrastructure for a SaaS company, including Mac and Windows device provisioning, onboarding and offboarding, office networks, software licenses, identity and access management, endpoint security, compliance support, vendor coordination, documentation, and employee help desk support.

Own and coordinate product lifecycles across procurement, accounts payable, accounting, and ERP integration workflows. Translate accounting rules, ERP data structures, customer feedback, and technical requirements into product features, Jira backlogs, and specifications. Lead agile ceremonies, collaborate with engineering and integration teams, analyze data mappings and APIs, define product KPIs, and apply AI tools to improve discovery and documentation.