Jobs at Reliance Home Comfort

Own Reliance’s digital commerce roadmap and conversion optimization program. Lead experimentation, A/B and multivariate testing, funnel analysis, performance reporting, and customer experience improvements across e-commerce platforms. Partner with Marketing, Product, IT, Analytics, Legal, Operations, UX, Design, and Development teams to deliver digital growth initiatives, improve conversion and engagement, and support business decisions through analytics and executive-ready reporting.

Own the Water Purification portfolio, including P&L, growth, pricing, retention, customer lifecycle, product roadmap, and new product launches. Lead cross-functional initiatives with Sales, Marketing, Finance, Legal, Procurement, Operations, Supply Chain, Field, and Call Centre teams. Drive customer acquisition, churn reduction, loyalty, upgrades, cross-sell, vendor partnerships, forecasting, inventory planning, and CRM accuracy while delivering profitable portfolio growth.

Leads operational excellence and continuous improvement initiatives across Reliance operations. Responsibilities include process reviews, re-engineering, audits, change management, KPI coaching, compliance, reporting, cost reduction, automation, and quality improvement. The role collaborates across departments and branches, identifies operational gaps, develops solutions, supports training and communications, and drives implementation of Lean and process improvement practices.

Manages inbound customer calls, identifies solutions, drives sales, meets monthly targets, maintains product knowledge, resolves complaints, and builds positive customer relationships. Collaborates cross-functionally to deliver excellent service and improve team performance. Requires inside sales or business-to-business experience, strong communication and problem-solving skills, customer focus, organization, CRM proficiency, and adaptability. HVAC and service protection plan experience is an asset.

Drive inside sales by managing incoming customer calls, recommending products and services, meeting monthly sales targets, resolving complaints, and maintaining strong customer relationships. The role requires product expertise, cross-functional communication, customer service, problem-solving, CRM and MS Office proficiency, and a results-oriented approach.

Supervises accounting activities, including financial close, general ledger reconciliations, consolidated trial balances, variance analysis, capital and intangible asset accounting, internal controls, and acquisition support. Leads and coaches accounting staff, prioritizes departmental work, ensures financial reporting accuracy, supports budgeting, and develops accounting processes across the organization. Requires CPA certification, substantial post-qualification accounting experience, team supervision, and proficiency with Excel and Word.

Handles incoming customer calls, identifies appropriate product and service solutions, drives sales, meets monthly targets, maintains product knowledge, resolves complaints, and supports strong customer relationships. The role requires effective cross-functional communication, excellent service, problem-solving, organization, and adaptability while contributing to team and business improvements.

Designs and refines generative AI prompts, workflows, automations, and lightweight applications using tools such as Microsoft Copilot and Power Platform. Partners with stakeholders to develop AI solutions, prototypes, reporting, and process improvements. Monitors performance, supports responsible AI governance, creates documentation and training materials, and promotes adoption. Requires 2–5 years of relevant experience, familiarity with LLMs and AI platforms, strong analytical and communication skills, and the ability to work independently through ambiguity.

Present and sell home comfort and energy-efficiency products and services to new and existing residential customers. Resolve customer inquiries and complaints, maintain CRM records, and deliver informative customer presentations. The role requires strong communication, organization, self-motivation, flexible evening and weekend availability, reliable transportation, and a commitment to ongoing sales coaching and skill development.

The Key Account Manager will drive commercial-sector growth across HVAC, water heating, and water purification offerings. Responsibilities include prospecting, managing sales pipelines, closing enterprise accounts, implementing agreements, forecasting, analyzing market trends, and collaborating with branch teams, contractors, and internal stakeholders. The role requires consultative B2B sales expertise, enterprise and C-suite experience, strong communication, strategic thinking, and the ability to exceed sales targets.

Leads Reliance’s national commercial sales strategy, driving revenue growth, market expansion, customer acquisition, profitability, and forecasting accuracy. Manages and develops a geographically dispersed sales team, builds executive customer relationships, strengthens sales processes, oversees pipeline and CRM discipline, and partners cross-functionally on pricing, go-to-market initiatives, budgeting, and continuous improvement.

Leads the residential HVAC sales program by setting strategic direction, managing budgets and profit-and-loss, driving sales performance, recruiting and coaching Home Comfort Advisors, and developing market growth strategies. Partners with service and installation teams, improves sales processes, generates local leads, and supports expansion into new territories.

Develop and execute recruitment strategies, source active and passive candidates, screen and interview applicants, and present qualified shortlists. Partner with hiring managers on workforce needs, maintain talent pipelines, create evaluation frameworks, track recruitment metrics, and support employer branding and talent acquisition initiatives.

Manage consumer and subrogated complaints, product liability and service disputes, and small claims. Represent the company before Small Claims Court and administrative bodies, draft legal documents, conduct legal research, support investigations, maintain case files, monitor Ontario legislation, and advise legal clerks on claim resolution.

Present and sell home comfort and energy-efficiency products and services to new and existing residential customers. Resolve inquiries and complaints, maintain CRM records, attend coaching sessions, and deliver informative customer presentations. The role requires self-motivation, strong communication, flexible evening and weekend availability, and reliable transportation. Compensation is entirely commission-based, with benefits and performance incentives offered.

Leads enterprise AI deployments across contact center and operational functions, managing requirements, vendors, configuration, testing, rollout, performance tracking, governance, and adoption. Coordinates cross-functional technology projects involving IT, Operations, Sales, Training, Field teams, and external partners. Defines KPIs, monitors AI performance, develops business cases, supports change management, and translates data and customer feedback into continuous improvements and new AI use cases.

Leads regional operations by improving productivity, efficiency, customer experience, safety, talent development, and team performance. The role manages and develops operations team members, implements best-practice initiatives, uses analytics to optimize results, supports hiring and onboarding, strengthens stakeholder relationships, and identifies customer service or business development opportunities to drive growth.

Sell company products and services to new and existing residential customers, resolve inquiries and complaints, maintain CRM records, and deliver informative customer presentations. The role requires strong communication, organization, self-motivation, reliable transportation, flexible evening and weekend availability, and at least two years of successful business-to-consumer residential sales experience.

Leads a residential HVAC sales program by directing, coaching, recruiting, and developing a sales team. Oversees sales planning, budgets, profit and loss, market development, lead generation, sales processes, training, and expansion into new territories. Partners with service and installation teams to maximize opportunities and achieve individual and team objectives.

Sell company products and services to new and existing residential customers, provide informative presentations, resolve inquiries and complaints, maintain CRM records, and deliver a strong customer experience. The role requires self-motivation, organization, communication skills, flexible evening and weekend availability, reliable transportation, and commitment to ongoing sales coaching and development. Compensation is entirely commission-based.