Teams at Relay

Support the Product team by conducting customer interviews and observations, performing market and competitor analysis, gathering feedback from Ops and Sales, analyzing product usage data, and synthesizing insights to inform product strategy. May visit customer sites.

As Customer Operations Systems Manager, you'll implement and optimize technology solutions for the Customer Organization, enhancing efficiency and automating workflows. You will work closely with teams, leveraging AI for operational improvements, managing documentation, analyzing data, and maintaining systems to support strategic goals.

The Forward Deployed Engineer engages directly with manufacturers to deploy AI-driven solutions, managing pre-sales and implementation cycles while integrating with production systems and supporting technical leadership.