Teams at Relay

Manage a mid-market Specialty Markets customer portfolio, owning retention, revenue expansion, renewals, and site-level growth. Analyze health and usage metrics, conduct discovery, build stakeholder relationships, drive value realization, and identify upsell opportunities. Partner cross-functionally with Product, Marketing, Sales, Support, and Billing to resolve issues and advocate for customer needs. Apply product expertise, industry knowledge, and operational improvements to strengthen adoption and long-term customer outcomes.

Manage SMB customer accounts through defined lifecycle stages, driving platform adoption, retention, and expansion support. Monitor account health and usage metrics, conduct discovery, build stakeholder relationships, identify operational challenges, and recommend solutions. Collaborate with Sales, Marketing, Product, Support, and Billing to resolve escalations and communicate customer feedback. Maintain account updates, follow operational playbooks, and use internal tools to deliver efficient customer experiences.

Supports Solutions Engineers with customer discovery, workflow documentation, solution configuration, technical demonstrations, proofs of concept, API and integration research, documentation, enablement materials, and implementation handoffs. The intern will complete and present a scoped project improving a Solutions Engineering process, demo, prototype, integration, or resource. The role is full-time onsite in Raleigh, North Carolina, and includes mentorship and cross-functional collaboration.