Relay Payments Benefits Overview

Supports commercial credit operations by reviewing applications, analyzing financial statements, recommending credit limits and risk mitigations, monitoring account balances, maintaining credit lines, following up with customers, supporting collections, handling Jira requests, and improving documentation and processes. The role partners with Sales, Account Management, and Customer Success while managing credit reporting, customer documentation, and transportation-industry risk factors.

Manage customer onboarding from kickoff through go-live, coordinating project plans, resources, communications, demos, and platform adoption. Partner with Sales and cross-functional teams to resolve issues, manage escalations, and keep implementations on schedule. Maintain Salesforce documentation, ensure customer satisfaction, and support administrators and drivers in adopting the platform. The role requires strong project management, communication, presentation, organization, and consultative client relationship skills.

Lead and scale a team of 10 Account Executives selling Relay’s payment products to trucking fleets. Responsibilities include setting sales strategy, coaching and developing representatives, managing performance, forecasting, recruiting, running team meetings and one-on-ones, and overseeing the full sales cycle from prospecting through closing. The role is hybrid and requires working onsite three days per week.