Jobs at Relay Financial

Lead and develop Account Executives and Account Managers while owning partner revenue performance for Relay’s accounting and bookkeeping channel. Build sales processes, playbooks, and enablement programs; attract and retain accounting firms; use data and AI to improve team performance; support hiring and onboarding; and collaborate cross-functionally to expand partner growth.

Own marketing operations and top-of-funnel growth across direct SMB and accountant/bookkeeper channels. Administer and optimize HubSpot and the broader marketing technology stack, build AI-powered automations, manage lead routing and enrichment, develop attribution models, and create trusted KPI dashboards and reports. Partner with marketing, sales, and leadership to identify funnel friction, improve processes, communicate recommendations, and scale operational infrastructure.

Lead complex web development projects across architecture, performance, accessibility, SEO, content platforms, analytics, experimentation, and AI-assisted workflows. Build and optimize Relay’s Next.js platform using React, TypeScript, Node.js, Tailwind, and Contentful. Own projects from planning through launch, improve scalability and maintainability, establish testing strategies, mentor developers, and collaborate with Marketing, Design, Product, and external agencies.

Manage and scale Relay’s performance marketing program across paid search, social, publisher, CTV, direct mail, and other channels. Lead and develop performance marketers, own channel and testing strategies, audit vendors, manage publisher relationships, establish performance reporting rhythms, and guide budget planning. Partner with Analytics and Creative to improve targeting and campaigns while optimizing toward approvals, LTV:CAC, attribution, and incrementality.

Lead Relay’s Data Platform team and senior data engineers. Own platform health, Snowflake cost optimization, real-time data strategy, observability, infrastructure reliability, AI-enabled data capabilities, and technical prioritization. The role includes developing engineers, managing operating rhythms, balancing technical debt with business value, and partnering across the company to improve speed, efficiency, and risk management.

Own accounts payable, support month-end close, perform reconciliations and journal entries, manage corporate spending and credit cards, prepare audit documentation, strengthen internal controls, and improve accounting processes through automation. The role also requires cross-functional collaboration, vendor coordination, financial analysis, and maintaining accurate US GAAP-compliant records.

Own the full sales cycle for accounting and bookkeeping partnerships, from prospecting and consultative discovery through pilot agreements and partner activation. Build trusted relationships with firm owners, enable referrals, and hand off activated partners to Account Management. Generate outbound pipeline through account-based prospecting, collaborate cross-functionally, improve the channel playbook, and use sales technology and AI to increase effectiveness.

Own the full sales cycle for accounting and bookkeeping partnerships, from prospecting and consultative discovery through pilot agreements and early activation. Build relationships with firm owners, generate outbound pipeline, enable partners to refer Relay to clients, and hand off activated accounts for expansion. Collaborate cross-functionally to improve the channel playbook while becoming an expert in Relay, accounting workflows, and SMB financial technology.

Own the full sales cycle for accounting and bookkeeping partnerships, from prospecting and consultative discovery through pilot agreements and partner activation. Build trusted relationships with firms, generate referrals, enable partner onboarding, and hand off activated accounts for expansion. Collaborate cross-functionally to improve the channel sales playbook, leverage CRM and AI tools, and represent Relay at conferences and firm visits.

Lead architecture and high-risk technical work across interconnected systems. Drive ambiguous cross-team initiatives from problem definition through measurable outcomes, connect technical decisions to customer and business priorities, establish engineering standards and tooling, influence teams without formal authority, and coach engineers into greater ownership. The role contributes to technical direction for fintech products and improves reliability, security, maintainability, delivery, and operational effectiveness across Engineering.

Build and own full-stack banking product features from design through deployment and monitoring. Manage production systems, infrastructure, scalability, reliability, and performance. Collaborate with Product, Design, and engineering teams, mentor junior engineers, improve code quality and development processes, and influence technical direction. The role uses TypeScript, React, Node.js, AWS, Terraform, and related cloud and development tools.

Build and deploy secure, reusable LLM infrastructure across its lifecycle; lead emerging-technology research and proof-of-concepts; enable engineering teams with AI tooling and guidance; advise product teams on technical decisions; and improve code quality, performance, processes, and long-term technical strategy.

Own end-to-end full-stack software development, including design, coding, testing, deployment, monitoring, and production infrastructure. Build scalable, reliable fintech products while collaborating with Product and Design. Drive technical improvements, mentor junior engineers, influence technical direction, and deliver customer-focused features in a fast-paced environment.

Lead Voyager, Relay’s applied AI and innovation engineering team. Own shared LLM infrastructure reliability, security, deployment, and monitoring; guide production agentic systems; lead emerging-technology research and proofs of concept; enable teams with AI tooling and patterns; oversee delivery and engineering processes; and hire, coach, and develop senior and staff engineers.

Own brand design projects across digital, lifecycle, web, social, campaigns, events, and sales channels. Translate marketing strategy and customer insights into clear visual concepts, manage projects from brief to delivery, present design rationale, incorporate feedback, and maintain brand consistency. Build reusable templates and documentation, develop specialty expertise, collaborate cross-functionally, and use performance signals and AI tools to improve creative work.

Own front-end quality across Relay’s digital banking product, lead UI implementation, and evolve the Telegraph design system. Partner with product managers, designers, and engineers to deliver accessible, performant, polished experiences. Reduce UI and UX debt, create reusable components and documentation, support AI-accelerated development workflows, and champion consistent implementation standards across product teams.

Leads Relay’s multi-channel paid media portfolio, including search, social, affiliate, CTV, television, and direct mail, with a $2–3 million monthly budget. Manages and develops the performance marketing team, owns attribution and measurement infrastructure, drives experimentation, oversees affiliate partnerships, and partners with Finance on budget modeling and forecasting. The role requires strong expertise in performance marketing, incrementality, media mix modeling, PLG and sales-assisted funnels, and translating channel data into executive-level business decisions.

Review new business applications through compliance, KYC/KYB, document verification, and fraud checks. Make approve or decline decisions, identify synthetic identities and fraudulent activity, and document findings for compliance review. Recommend improvements to onboarding rules and controls while balancing fraud prevention with customer experience. Use AI tools to investigate efficiently and improve workflows. The role requires sound judgment, problem-solving, initiative, comfort with ambiguity, and sustained productivity.

Own product-led growth and monetization marketing across paywalls, upgrade prompts, pricing, trials, and lifecycle experiences. Partner with Product, Design, Data, Brand, Demand Gen, Legal, and Compliance to shape product decisions, maintain consistent messaging, understand customers and competitors, and run experiments that improve revenue. The role requires strong writing, customer insight, experimentation, and familiarity with fintech, startups, SMBs, and usage-based pricing.

Own initial sales conversations with prospective small-business customers through inbound and outbound outreach. Conduct discovery, understand business and financial needs, explain Relay’s value, handle objections, qualify prospects, and provide context for Account Executives. Meet activity and conversion targets, apply coaching, identify lead-quality and process issues, and help improve sales resources and workflows in an evolving environment.