Teams at Relay Commerce

Design and build primarily back-end TypeScript services for high-volume subscription, billing, replenishment, and cross-sell systems. Develop serverless AWS Lambda applications backed by MySQL and Prisma, contribute to React front ends, integrate with Shopify and Klaviyo, and own features from conception through production operation. Participate in architecture, observability, reliability, on-call support, AI-assisted development, and technical documentation.

Player-coach Customer Success manager who leads a small team while owning a portfolio of merchants. Drive onboarding, product adoption, retention, and ROI; establish SLAs, playbooks, and processes; monitor customer health; escalate and resolve complex issues; identify expansion opportunities; collaborate with Product, Engineering, Sales, and Marketing; leverage automation and AI to scale operations.