Teams at Refine Technology Inc

Manage onboarding, adoption, retention, and expansion for assigned SaaS customers. Act as strategic advisor, drive product usage and upsells, coordinate with support/product/sales, and maintain customer health metrics and renewals.

Partner with sales to conduct technical discovery, design solutions, deliver demos and proofs-of-concept, and produce technical sales assets. Map customer requirements to product capabilities, collaborate with product and engineering on market feedback, and act as technical advisor throughout the sales process to help close enterprise deals.

Design, build, and maintain scalable microservices in Go using gRPC and Protocol Buffers; deploy on GCP (Compute Engine, Cloud Run, Cloud Storage); implement API security (OAuth2) and credential management; containerize with Docker/Kubernetes; collaborate with MLOps and frontend teams; mentor junior developers; troubleshoot production issues and document API contracts.