Redwood Software Benefits Overview

Principal Software Engineer leading architecture and implementation of resilient, low-latency distributed systems for the RunMyJobs platform. Responsibilities include technical strategy, full-stack development, AI-assisted software development, CI/CD and observability, code and design reviews, quality improvement, troubleshooting, and mentoring. The role requires expertise in Java, microservices, cloud platforms, containers, frontend technologies, databases, automated testing, and AI developer tools, with broad technical ownership but no direct people management.

Leads multiple software development teams building Redwood’s enterprise SaaS automation platform. Responsibilities include technical leadership, distributed-system architecture, engineering process improvement, Agile delivery, cloud-native development, CI/CD and observability, AI-assisted software development, hiring, mentoring, capacity planning, and engineering KPI reporting. The role partners with product, sales, customer success, and executive stakeholders to align engineering priorities and scale resilient, fault-tolerant Java-based services.

Leads global Customer Success operations and customer education strategy, including lifecycle processes, governance, KPIs, customer health, learning programs, technology platforms, Voice of the Customer, and cross-functional executive initiatives. Builds scalable operating models, manages vendors and budgets, and develops multidisciplinary teams to improve onboarding, adoption, customer proficiency, retention, satisfaction, and long-term customer value across enterprise SaaS customers.