Teams at Redwood Credit Union

Leads Redwood Credit Union’s consumer lending strategy and full portfolio across auto, personal, credit card, and indirect lending. Directs origination, underwriting, servicing, compliance, pricing, portfolio performance, budgeting, vendor relationships, and team development. Drives growth through digital lending, AI-enabled automation, personalization, marketing partnerships, and improved borrower experiences while managing credit risk and regulatory obligations. Represents lending with senior leadership, the Board, regulators, community partners, and industry organizations.

Lead design and delivery of enterprise automation solutions using RPA and Microsoft Copilot. Analyze processes, architect AI-enhanced workflows, develop UiPath automations, integrate systems via APIs, and ensure secure, auditable deployments. Mentor junior staff, provide production support, maintain governance, and drive continuous improvement.

Analyze and redesign business processes, elicit requirements, identify automation opportunities, facilitate stakeholder workshops, and develop KPIs and success metrics. The role partners with data, business, and IT teams across Scrum, Agile, and Waterfall SDLCs; recommends Lean-based improvements; supports technology projects; trains staff; and manages diverse stakeholder relationships and vendors.