Teams at Redis

Build and operate Redis’s GTM enablement infrastructure, including just-in-time workflows, measurement frameworks, dashboards, field communications, and Sales Kickoff programs. Partner cross-functionally to connect enablement activities with business outcomes, improve data quality, identify skill gaps, and drive adoption. Develop practical AI enablement, governance, workflows, and role-based learning for GTM teams. Manage complex programs, stakeholders, systems, and communications while creating scalable, measurable operating processes.

Provide advanced technical support for Redis Enterprise customers by troubleshooting complex software, cloud, on-premises, networking, and performance issues. Reproduce customer environments, conduct root cause analysis, document solutions, collaborate with Engineering and other teams, support deployments and upgrades, manage critical escalations, and deliver technical expertise, training, and customer advocacy.

Manage high-value enterprise customers as their primary advisor, leading onboarding, platform adoption, integrations, post-launch expansions, and account strategy. Partner with commercial teams to identify growth opportunities and proactively mitigate churn risk. The role requires strong customer-facing communication, organization, multitasking, technical curiosity, and fluency in German and English.