Red Points Benefits Overview

Manage a portfolio of small B2B accounts, communicate with clients, support YouTube video optimization and content claims, coordinate recurring executions, maintain Salesforce CRM data, and research YouTube trends and potential sports-related clients. This is a paid, six-month, on-site internship requiring fluent English and interest in SaaS, digital media, sports, and intellectual property.

Manage and grow a customer book of business by driving product adoption, renewals, expansion, retention, and advocacy. Serve as a strategic advisor, lead executive business reviews and renewal negotiations, identify at-risk accounts, communicate customer needs to product teams, and develop expertise in intellectual property and brand protection. Use customer data, metrics, and industry trends to guide success strategies and demonstrate product value.

Manage customer relationships from sale through successful platform onboarding. Guide new clients through implementation, documentation, strategy development, training, and product adoption. Address questions, analyze IP portfolios, create repeatable onboarding resources, track onboarding metrics, and ensure customers realize value. Coordinate with internal teams and transition customers to Customer Success Managers after onboarding.