Teams at Red Energy

Handle inbound customer calls to assess financial hardship, provide empathetic support, determine eligibility, and establish manageable payment plans while following tailored solutions.

Lead end-to-end delivery of the Core Retail Platform programme, manage dependencies, risks, vendor performance, governance, stakeholder communication, reporting, and change initiatives to ensure successful transformation delivery.

Use SQL and Power BI to deliver forward-looking revenue forecasting, budgeting, and customer-level analytics. Provide cost-to-serve and margin analysis, translate data science insights into commercial recommendations, support pricing, product launches, and time-of-use consumption analytics for the retail energy portfolio.