Teams at Red Energy

Handle inbound customer enquiries from prospective Red Energy customers, build rapport, explain gas and electricity offerings, tailor sales conversations, and convert prospects into new customers. The role requires strong communication, customer service, self-motivation, and willingness to learn. It includes three weeks of in-person training, uncapped commission, rotating weekday and occasional Saturday shifts, and hybrid work after eight weeks.

Handle inbound calls from customers experiencing financial hardship. Assess eligibility, provide tailored support, establish manageable payment plans, and help customers maintain essential energy services. The role requires empathy, active listening, problem-solving, and strong customer service while working a rotating weekday roster with hybrid arrangements after training.

Leads a frontline customer service contact center team, driving performance, coaching and capability development, compliance, quality assurance, customer experience, and operational efficiency. The role requires balancing customer outcomes with commercial sustainability, interpreting financial data, managing regulatory risks, improving first-contact resolution, and guiding teams through change. This is a permanent hybrid position based in Cremorne, Melbourne.