Reconomy Benefits Overview

Analyzes logistics and operational data to support cost optimization, network design, KPI standardization, trend analysis, and change decisions. Identifies data issues and improvement opportunities, collaborates with BI teams on reporting, and helps implement automation, digitization, and AI tools. Uses DMAIC and Lean methodologies to drive continuous improvement, solve complex problems, and improve operational efficiency and client satisfaction across the global returns network.

Serve as the primary contact for client issues related to hub operations, ensuring customer satisfaction and retention. Monitor hub performance, provide reporting, manage escalations, resolve client questions, and coordinate with internal teams, hubs, and clients. Ensure accurate cross-border documentation, prepare shipping documents, and maintain client shipping matrices and processing SOPs for North American accounts.

Chase overdue invoices, allocate cash and reconcile remittances, investigate and escalate invoice queries, place accounts on hold when necessary, maintain accurate customer records in Sage, and collaborate with internal teams to ensure invoicing accuracy and timely payments.