Teams at Recall.ai

Own 10–15 strategic customer accounts from deployment through expansion and retention. Build churn early-warning processes, develop account playbooks, drive cross-selling, partner with account executives on handoffs, and share customer insights with product, sales, and marketing. The role requires technical credibility with engineering buyers, commercial ownership of renewals or expansion, and comfort operating independently at an early-stage startup.

Own the Recall platform’s dashboard, MCP, and future customer interfaces. Build reliable full-stack features across frontend and backend, define the product roadmap, interview users, analyze behavior, run experiments, and improve developer integration and support experiences. The role combines deep technical engineering, product judgment, agent-first design, and strong security practices.

Own accounting close, financial reporting, revenue recognition, and financial controls for a high-growth usage-based software company. Reconcile metered usage with billing and the general ledger, manage accounting operations, audits, sales tax, and finance systems, and prepare board-ready reporting. The Controller will partner with Engineering, Data, Revenue Operations, Sales, and the CFO while building scalable processes and managing the accounting team.