Teams at RCS Professional

Coordinates procurement and ordering of IT products, telecom, and internet services for clients. Communicates with customers, prepares technology proposals, coordinates deliveries and projects, tracks orders and service contracts, and identifies renewal opportunities. The role requires strong communication, organization, customer service, prioritization, technology familiarity, and a bachelor’s degree or current enrollment.

Provide help desk support to small-business clients through phone, email, and ticketing systems. Troubleshoot Windows and Mac systems, install and configure hardware and software, manage user accounts and network access, coordinate with vendors, and follow up on tickets. The role requires strong customer communication, analytical problem-solving, prioritization, and collaboration. Candidates need at least two years of help desk experience, a bachelor’s degree, and an A+ certification.

Provide on-site IT help desk support by responding to user issues, troubleshooting Windows and Mac systems, installing and configuring hardware and software, managing user accounts and network access, coordinating with vendors, and performing repairs and maintenance. The role emphasizes customer service, problem-solving, prioritization, teamwork, and support for desktop, server, hardware, and application environments.