Teams at RCB Bank

Processes daily exception items, account transactions, returned documents, credit reporting disputes, and legal documents. Performs research, documentation, clerical processing, and basic problem-solving while following policies and deadlines. Provides professional customer service and support to branch personnel, maintains confidentiality, and resolves customer needs accurately in an office environment.

Reviews fraud cases and transactions across channels, identifies anomalies and fraudulent patterns, ensures customer notifications and provisional credits meet regulatory timelines, documents actions, escalates significant risks, and collaborates with banking, information security, and customer support teams to reduce fraud losses.

Manage and retain a portfolio of investment, IRA, endowment, and custody clients. Serve as the primary client contact, conduct account reviews, oversee investment allocations, administer accounts under fiduciary standards, resolve concerns, and identify relationship-deepening opportunities. Support senior advisors, collaborate with internal teams, participate in business development, and represent the bank through community involvement.