Teams at RBR Ltd.

Provides technical support for scientific instruments through email, phone, and video. Owns customer cases, troubleshoots instrument configuration, sensor behavior, data quality, and software issues, coordinates RMAs and cross-functional resolutions, and documents findings. Creates technical resources, maintains case records, identifies recurring issues, and recommends product, documentation, and process improvements. The role requires scientific or engineering education, customer or technical support experience, strong communication, analytical skills, and familiarity with scientific instruments and environmental data.

Drive sales of oceanographic scientific instruments by presenting technical solutions, developing research and institutional customers, managing relationships, responding to tenders, identifying market opportunities, and representing the company at conferences and workshops. The role serves academic institutions, government agencies, environmental firms, and other organizations across North America, with approximately 25–50% travel.