Teams at RBC

The role focuses on business risk management, compliance monitoring, and surveillance in a banking environment. Responsibilities include reviewing key controls, assessing compliance vulnerabilities, and advising front office operations.

Manage the TLM Support Helpdesk and lead a team handling Transaction Lifecycle Management issues and related global reconciliations. Oversee capacity planning, onboarding, SLAs, business continuity, and liaise with Risk & Compliance. Drive process improvements, project planning, stakeholder coordination, and controls to mitigate financial and reputational risk while ensuring regulatory and policy compliance.

Assists clients with transaction fulfillment, responds to inquiries about banking products and services, validates customer requests and complaints, resolves issues, conducts follow-up calls, and maintains accurate records of client interactions and banking transactions.