Teams at RAVENTEK SOLUTION PARTNERS, LLC

Provides advanced frontline IT support for hardware, software, application, device, access, and connectivity issues. Responds to user requests through phone, email, and chat; troubleshoots and resolves incidents; documents activities in helpdesk systems; researches knowledge bases; meets service-level standards; supports legacy and modern platforms; and maintains customer satisfaction. The role requires shift work, occasional travel, compliance training, and eligibility to obtain and maintain a Secret clearance.

Engineer, deploy, administer, and optimize Aternity/APM solutions for an enterprise defense customer. Troubleshoot APM/NPM infrastructure, create dashboards/reports, support users, maintain SOPs and documentation, integrate with enterprise tools, ensure cybersecurity compliance, and provide lifecycle and multi-enclave (NIPR/SIPR) support.

Review and analyze complaints, allegations, and supporting records for legal and regulatory compliance. Perform legal research, draft memos and correspondence, maintain case files, communicate with stakeholders, and support quality assurance and program requirements while protecting sensitive information.