Teams at RateHawk

The Customer Support Specialist will resolve client issues rapidly, provide booking advice, communicate effectively, and utilize CRM systems while maintaining a results-focused approach.

Provide bilingual (Italian/English) support to B2B travel partners: handle calls, manage tickets and escalations, process booking modifications, coordinate with internal teams, and record all interactions in the CRM to ensure partner satisfaction and timely resolution.

Drive sales and partnerships across the South Cone by signing and training B2B travel partners, managing accounts, ensuring commercial compliance, executing deals and technical setups (including API), conducting market analysis, reporting via CRM, and spending ~50% time on business travel and events.