Teams at Rapsodo Sports (Rapsodo, Inc.)

Support end-to-end employee lifecycle (pre-onboarding, onboarding, offboarding), maintain HR records and documents, handle HR queries, improve HR processes and systems, assist talent acquisition (scheduling, screening, phone screens), plan culture events, and design L&D content while maintaining confidentiality and cross-regional collaboration.

Serve as primary customer contact for Japan and international markets, handling inbound cases across email/phone/chat. Troubleshoot hardware, software, and connectivity issues; own cases end-to-end, escalate when necessary, use Zendesk/Salesforce, collaborate with Engineering/Product/Sales, and contribute to knowledge base and process improvements to reduce support volume.

Own the early customer journey from pre-installation through initial onboarding and activation. Coordinate install readiness, run structured onboarding, monitor early usage, intervene for at-risk customers, align partners/installers, track activation metrics, and provide feedback to Product and Enablement to reduce early churn and scale activation processes.