Teams at Raiz Federal Credit Union

Lead and develop the IT Operations team to ensure daily technology availability, manage hardware/software inventory and budgets, coordinate vendors, and support incident response and change management. Oversee compliance, documentation, training, and disaster recovery while collaborating with IT leadership and other departments to meet organizational needs.

Process and reconcile deposits from ATMs, Remote Deposit Capture, mail and branches; post payments and returned mail; identify and refer suspected fraud; monitor negative balances, report charge-offs, and assist recoveries; handle legal requests, research and account maintenance; ensure compliance with Regulation CC, BSA/CIP; perform audits, reconciliations, and cross-train to support Deposit Services and Account Services.

Provide proactive monitoring, maintenance, and enhancement of banking core and ancillary systems. Troubleshoot issues, manage user access and security logs, support backups and recovery, collaborate with IT and business teams, train IT staff, work with vendors, and ensure compliance with BSA/CIP requirements.