Teams at Raiz Federal Credit Union

Provides onsite, remote, and deskside desktop support for hardware, software, peripherals, and network-related issues. Installs, configures, upgrades, repairs, and inventories end-user devices; handles service desk escalations, diagnostics, documentation, security configuration, and licensing compliance. The role also supports office moves and technology projects, recommends device replacements, mentors helpdesk staff, and coordinates with IT teams, vendors, and business departments.

Leads community development initiatives, financial education workshops, and counseling programs. Builds partnerships with community organizations, manages scholarship and youth advisory programs, recruits volunteers, represents the credit union at events, and prepares community impact reports. The role also supports marketing events, communicates program outcomes to management, and ensures compliance with BSA and CIP requirements.