Railbookers Group Benefits Overview

Manage and grow relationships with key travel agency accounts, serving as the primary client contact and developing strategies to increase satisfaction and revenue. Analyze account performance, present business reviews, identify expansion opportunities, negotiate marketing partnerships, and collaborate cross-functionally on customized solutions. Conduct agent training, webinars, conferences, and travel presentations while mentoring business development team members. The role is remote within specified U.S. states and requires approximately 25–30% overnight travel.

Supports users of a Salesforce-based reservation platform by triaging escalated issues, investigating and correcting data problems, coordinating bugs and enhancements, testing fixes and releases, managing Jira backlogs, documenting changes, and training internal teams. The role also gathers requirements, coordinates vendors and development partners, supports release planning, tracks dependencies, and identifies improvements to platform workflows and user adoption.

Promote Railbookers and Amtrak Vacations to travel agents through outbound sales, relationship building, training, presentations, and account management. The role monitors agency performance, resolves partner issues, supports sales growth, communicates product updates, achieves KPI targets, and represents the brands at partner events. Candidates need travel industry sales experience, strong negotiation and communication skills, proficiency with Microsoft Office, and willingness to travel approximately 20–30%.