Railbookers Group Benefits Overview

Manages product operations across supplier integrations, booking and delivery processes, product launches, vendor certification, business testing, reporting, training, and continuous improvement. Partners with Product, Engineering, Operations, Customer Success, and external vendors to validate integrations, resolve issues, mitigate risks, and ensure operational readiness. Uses data and stakeholder feedback to improve product performance and customer experience.

Leads email marketing strategy and execution, including drip and nurture campaigns designed to increase conversions and revenue. Collaborates with analytics, design, web, sales, and global marketing teams to identify opportunities, develop messaging, manage campaign projects, and measure performance. Supports web-based marketing initiatives and customer purchase journeys while coordinating campaigns from concept through delivery.

Provides front-line support for existing rail vacation reservations through phone, email, and web channels. Handles itinerary changes, cancellations, ticketing, payments, refunds, billing inquiries, complaints, and in-travel issues. Coordinates with internal teams and external travel partners, documents interactions in CRM, communicates disruptions and alternatives, and maintains travel product knowledge. The role requires strong communication, problem-solving, organization, empathy, adaptability, and availability for varied shifts in a remote Australian work environment.