Teams at Radiant Health

Manages addiction and substance use services, front office operations, staff performance, training, and development. Ensures high-quality, evidence-based care, regulatory and accreditation compliance, HIPAA adherence, and continuous quality improvement. Oversees client scheduling, check-in/check-out, insurance verification, and customer relations support while maintaining a welcoming, client-centered environment.

Provides non-clinical access support for behavioral health clients, including registration, insurance and eligibility verification, scheduling, payment collection, financial-assistance applications, referrals, follow-up, documentation, and resource navigation. Resolves administrative barriers, explains processes clearly, protects confidentiality, and connects clients with appropriate clinical, crisis, financial, or community services while following payer, privacy, cash-handling, and access workflows.

Leads employee experience strategy across the employee lifecycle, including onboarding, feedback, engagement, retention, leadership support, workforce planning, and offboarding. Designs and improves employee journey processes, analyzes workforce metrics, maintains dashboards, coordinates surveys and interviews, and presents actionable recommendations to leadership. Partners with HR, operations, and clinical leaders to strengthen workforce stability and employee engagement.