Teams at Radar (goradar.com)

Leads a field-focused customer experience team supporting retail technology implementation, adoption, optimization, and customer relationships. Develops implementation plans, success metrics, configuration guides, and operational best practices; coordinates with Product, Engineering, Solutions, and implementation teams; leads customer meetings and process improvement initiatives; monitors deployment performance; and translates customer feedback into product and engineering enhancements.

Own end-to-end reliability for RADAR’s retail data infrastructure. Responsibilities include incident management, high-severity incident command, 24/7 NOC operations, observability pipelines, SLI/SLO definition, alerting, release engineering, postmortems, runbooks, on-call rotations, and reliability reporting. The role also mentors NOC analysts, improves incident response processes, and develops long-term roadmaps for automation and observability.

Provides technical support for retail store deployments, serving external customers and internal stakeholders. Troubleshoots issues with cross-functional IT and Engineering teams, manages service desk requests, performs root cause analysis, escalates incidents, and communicates technical information clearly. Develops SQL queries and automation scripts to improve productivity and SLA adherence. Supports process improvements, monitors customer issues, and participates in an on-call rotation.