Teams at Rabobank

Provide phone, email, and other communication support to Online Savings and Agribusiness clients across Australia and New Zealand. Resolve customer requests accurately, aim for first-contact resolution, maintain a positive customer-focused approach, and collaborate with team members. The role requires strong written and verbal communication, problem-solving, attention to detail, initiative, and willingness to work a weekday rotating roster. Onsite training is required for the first six months.

Provides phone, email, and other communication support to Online Savings and Agribusiness clients across Australia and New Zealand. Responsibilities include resolving customer requests, achieving first-call resolution, maintaining accurate records, communicating professionally, solving problems, and collaborating with team members. The role follows a weekday rotating roster and requires onsite work during the first six months for training.

The Resilience Manager provides operational resilience risk expertise across business continuity, IT disaster recovery, technology risk, and resource management. Responsibilities include analyzing dependencies and vulnerabilities, reviewing recovery capabilities, supporting risk treatment, improving resilience practices, delivering governance reporting, and advising stakeholders on regulatory obligations, including CPS 230. The role influences business, technology, and risk teams to strengthen critical-service readiness and resilience maturity.