Teams at R2

Leads Customer Support, Payments, and Product Operations across Latin America. Manages operations leaders and teams, owns SLAs, KPIs, quality, costs, capacity planning, and process optimization. Drives automation and AI initiatives, strengthens controls and QA, partners with Product, Engineering, Growth, Risk, Legal, and Finance, manages escalations, and reports operational performance to leadership.

Launch and scale customer, KYC, and payment operations across European markets, beginning in the Netherlands. Manage BPO partners, oversee SLAs and operational metrics, produce KPI reports, optimize and automate service delivery, support AI-based customer support initiatives, and coordinate issue escalation among internal teams, vendors, and partners.

Supports product and finance operations through client support, data validation, reconciliation, reporting, dashboard maintenance, process improvement, feature testing, and documentation governance. Collaborates with Product, Engineering, Finance, and Operations teams across multiple countries to improve workflows, maintain accurate records, support audit readiness, and ensure operational processes comply with service-level agreements.