Teams at QVC Group

Supervise and develop four Support Coordinators while overseeing planning, broadcasting, promotions, and .com operational support. Manage schedules, escalations, system information, vendor coordination, and issue resolution across Planning, Merchandising, IT, Broadcasting, and Accounting. Identify process and system improvements and support special projects to ensure accurate, efficient execution of live shows and promotions.

Supports the Global Business Resilience program by coordinating business continuity planning, crisis and incident management, training, exercises, plan validation, compliance reviews, mass notification coverage, and readiness reporting. Partners with stakeholders to develop resilience policies, improve controls, assess risks and gaps, support regulatory reviews, and conduct post-incident assessments across assigned markets.

Supports organizational development and talent management programs, including talent assessment, succession planning, performance management, engagement, and employee development. Analyzes talent and workforce data using Excel, Workday, and related tools, translating findings into reports and recommendations. Coordinates HR project workstreams, creates talent-process tools and communications, facilitates leader sessions, and improves processes through automation and responsible use of digital and AI tools.