Teams at Quo

Lead and build the Customer Experience analytics function, owning CX data strategy, BI, forecasting, capacity planning, operational analytics, and executive reporting. Translate large datasets into actionable insights, predictive models, and staffing forecasts, measure AI and human interactions, identify journey inefficiencies, and quantify CX impact on revenue while partnering with CX, Finance, and Data teams.

As a Staff Backend Engineer, you'll lead the architecture and development of AI features, mentor engineers, and ensure system reliability and scalability within an event-driven microservices environment.

Hands-on RevOps manager responsible for owning revenue data model, reporting, and tooling administration. Build dashboards in Mode/Salesforce, maintain integrations (Snowflake, Census), automate workflows, and design GTM processes across Sales, CS, and Partnerships to improve funnel conversion, NRR, onboarding handoffs, and quota/capacity modeling.