Teams at Quicklizard

Provides Tier-1 technical support through Zendesk, troubleshoots platform, API, and SFTP issues, coordinates engineering escalations, and educates customers. The role also leads support workflows, documentation, training plans, process improvements, and mentoring for junior team members. Requires participation in on-call, evening, holiday, and occasional Friday coverage.

Lead and mentor a full-stack engineering team building scalable, reliable applications. Support backend development in Go and Node.js and frontend development with React and TypeScript. Promote engineering best practices, improve delivery velocity and quality, collaborate with product, design, and backend teams, and contribute to cloud-based services and company-wide technical initiatives.

Identifies and researches prospective leads, conducts outreach, qualifies prospects, schedules sales meetings, maintains CRM records, collaborates with sales and marketing, meets lead-generation targets, and provides feedback to improve sales processes.