Teams at Quest Diagnostics

Perform and oversee pre-analytical specimen processing tasks including sorting, aliquoting, troubleshooting automated equipment, validating/verifying test orders, resolving pending reviews, training staff, entering results, and ensuring compliance with SOPs and quality standards.

Drive territory sales of laboratory diagnostic services via inbound/outbound telesales and occasional field visits. Generate leads, upsell, analyze account profitability, support Account Executives, use Salesforce.com for administrative tasks, and meet IAM performance metrics while maintaining product and competitor knowledge.

Lead and deliver Lean continuous improvement initiatives across regional operations. Use Lean Six Sigma tools to map value streams, analyze data, implement standard work, sustain gains, and ensure compliance with safety, quality, and environmental standards while coaching frontline teams in Patient Services, Laboratories, Logistics, and other functions.