Teams at Quest Diagnostics

Handle inbound/outbound calls and correspondence to gather missing information, generate accurate insurance billing statements, document transactions, resolve account inquiries, report issues (including PHI breaches), and meet performance goals while supporting cross-functional tasks and occasional overtime.

Handle inbound/outbound calls and written correspondence to gather missing information, generate accurate insurance billing statements, enter data into billing systems, resolve account inquiries, document transactions, report issues (including PHI breaches), and meet performance targets.

Support clients and business units through the specialized testing lifecycle: monitor orders, resolve client inquiries and problem samples, liaise with technical departments, document calls, escalate issues, educate clients on lab services, and maintain quality and efficiency.