Teams at Quench USA, Inc.

Manages satisfaction, loyalty, and retention for major customers. Handles contract, billing, account, service, and escalated customer issues; runs reports to resolve complex problems; leads customer meetings; collaborates with sales and cross-functional teams; supports revenue growth; delivers solutions aligned with customer needs; and meets account-management KPIs.

Manages customer satisfaction, loyalty, and retention across a geographic service region. Resolves escalated issues, performs proactive outreach, coordinates with cross-functional teams, follows up on solutions, and meets performance metrics including SLA achievement, NPS, revenue growth, and churn reduction.

Leads a team of Field Account Executives to achieve revenue quotas and grow outbound sales. Responsibilities include recruiting, coaching, performance management, sales planning, funnel development, forecasting, metric tracking, policy execution, and cross-functional collaboration. The role requires strong communication, organization, analytical ability, customer focus, and travel within the United States.