Teams at Quantanite

Provides advanced technical support for EV charging software and electrical infrastructure. Troubleshoots escalated customer and field issues, analyzes logs and diagnostics, identifies root causes, coordinates with engineering teams, and drives permanent fixes. Develops Python and Shell automation scripts, improves support processes, tracks issue trends, generates performance reports, and communicates resolution updates to customers and site hosts.

Manage daily contact centre operations, leading Team Leaders and multiple teams to achieve service levels, quality standards, KPIs, and client objectives. Oversee workforce planning, performance reporting, escalations, process improvement, training, technology usage, compliance, and stakeholder engagement. Drive continuous improvement, customer satisfaction, operational efficiency, and leadership development across the centre.

Reviews Arabic product listings, text, and images for accuracy and compliance with platform policies. Identifies intellectual property violations and prohibited or distressing content, then approves, rejects, removes, restricts, or escalates items as appropriate. Documents decisions, maintains confidentiality, meets quality and productivity standards, and adapts to changing policies and rotating onsite shifts, including nights, weekends, Fridays, and public holidays.