Teams at Quantanite

Provide one-to-one executive support to the COO, manage calendar and communications, coordinate and track projects, prepare briefings and reports, liaise with senior stakeholders, maintain confidential information, and improve processes to ensure timely execution of priorities.

Provide dedicated one-to-one support to the COO, managing calendar, communications, meeting preparation, project coordination, stakeholder follow-up, executive reports, and confidential business matters. Track actions, identify risks, improve processes, and ensure timely completion of priorities while working onsite in Johannesburg on US-aligned hours.

Monitor and evaluate voice, case, and written customer interactions; coach agents using positive development methods; ensure calibration, accreditation, and quality standard adherence; produce basic reporting and identify quality trends to improve agent performance and customer experience.