Quantanite Benefits Overview

Manage daily contact centre operations, leading Team Leaders and multiple teams to achieve service levels, quality standards, KPIs, and client objectives. Oversee workforce planning, performance reporting, escalations, process improvement, training, technology usage, compliance, and stakeholder engagement. Drive continuous improvement, customer satisfaction, operational efficiency, and leadership development across the centre.

Monitors and evaluates voice, case, and written customer interactions; coaches contact centre agents; conducts calibration and accreditation; identifies quality trends and risks; supports customer experience testing; and provides reporting and insights to improve agent performance, process adherence, and client satisfaction.

Reviews Arabic product listings, text, and images for accuracy and compliance with platform policies. Identifies intellectual property violations and prohibited or distressing content, then approves, rejects, removes, restricts, or escalates items as appropriate. Documents decisions, maintains confidentiality, meets quality and productivity standards, and adapts to changing policies and rotating onsite shifts, including nights, weekends, Fridays, and public holidays.