Teams at Qualys

Lead Cyber Risk Advisor monitors and analyzes customer vulnerability and asset risk using the Qualys TruRisk Platform, researches threats and exploits, produces reports and executive briefings, tracks remediation, escalates high-risk findings, supports onboarding, and contributes to playbooks and process improvements to reduce enterprise cyber risk.

Manage post-sales relationships with enterprise customers, provide product and technical support, translate customer requirements to product and engineering teams, deliver presentations, identify new business opportunities, and represent the company at conferences and events.

Provide phone, email, and WebEx technical support for Qualys products; diagnose networking, OS, and security issues; perform packet capture analysis, Splunk queries, database troubleshooting, and collaborate with cross-functional teams to resolve customer incidents and maintain high customer satisfaction.