Teams at Quadient

Manage a high-volume commercial collections portfolio ($2M+, up to 3,000 accounts). Contact 30+ business customers daily, resolve payment issues, coordinate cross-departmentally, maintain account records, meet collections performance targets, and partner with sales/dealers to expedite resolution.

Lead product engineering across the product lifecycle: launch go-to-market projects, collaborate cross-functionally, conduct lab/field testing, provide Tier-3 technical support, create technical documentation and training, drive process improvements, troubleshoot mechanical/software/network issues, and visit factories/customers as needed.

Manage internal editorial and digital communications to translate enterprise strategy into clear, engaging content. Deliver a global content calendar, apply editorial standards, run intranet and internal social channels (We Connect), partner with stakeholders and leaders, manage editorial workflows, and use data to track and improve content performance during a one-year maternity cover.