Teams at Quadient

Develops and edits clear, engaging copy for campaigns, social media, websites, email, UX, and promotional channels. Adapts complex product and industry messaging for different audiences, supports content calendars and publishing, monitors engagement and performance, and contributes to content governance and reuse. Collaborates with campaign, product marketing, demand generation, creative, regional, and agency teams while maintaining editorial quality, consistency, and accuracy.

Provides technical product support for parcel locker systems and software. Troubleshoots hardware, kiosks, Linux and Windows environments, APIs, databases, networks, VPNs, and connectivity issues. Monitors support queues and dashboards, manages escalations, documents incidents, maintains knowledge-base materials, trains support teams, identifies recurring problems, and collaborates with Engineering, Operations, Field Services, and customers to resolve issues.

Leads strategy, roadmap, product outcomes, and P&L for Quadient’s on-premise CXM Flex portfolio. Oversees product management, platform modernization, AI integration, security and compliance capabilities, customer migration to SaaS, lifecycle management, enterprise account support, competitive positioning, and M&A evaluations. Partners with engineering, sales, customer success, and professional services while protecting renewals, ARR, NRR, and customer satisfaction.